Our mission in mall security is to represent mall management in a positive manner, protect from losses, and serve the public.
One main security concern in shopping malls is that of loss prevention; theft, vandalism, and trespassing all pose a risk or property damage or loss to mall management and tenants. Our mall security services are designed to prevent loss or damage due to:
- Theft and pick pocketing
- Vandalism and graffiti
- Trespassing and vagrants
- Safety hazards (spilled liquids, unsafe promotional displays)
Relationship with Mall Tenants
Our mall security officers provide ancillary services to mall tenants as Good Will Ambassadors. At Twin City Security, we understand that mall tenants are trying to make money, and return visits are crucial to this goal. Our mall security services are designed to support this objective by using:
- Common sense
- Extensive knowledge of site
We recognize every individual as our customer, from shoppers to mall tenants to mall management. Our mission is to represent, serve, and protect.
Our officers partner with mall management, projecting a positive overall image and providing a safe and helpful environment customers will want to return to. A staple part of our mall security services is rendering assistance wherever and however it is needed, such as:
- Giving directions
- Enforcing all rules and regulations
- Assisting in special circumstances (lost children, vehicle lock-outs)
- Politely correcting discrepancies
- Being pro-active
- Directing media to appropriate person(s)
Law Enforcement Relations
At Twin City Security, we understand that local law enforcement are not competitors; we partner with local police to cooperate and assist in whatever way necessary. We understand the extent or our legal authority and that of local law enforcement; our mall security officers develop positive relationships with local police. We handle safety and security issues in-house when appropriate and refer to police, fire, and emergency contacts as necessary.